In the event of cancelation Jump City's policy is that a customer can cancel the delivery with no additional fees. (deposits or any payments are held for one year and can be used on future rentals. No Refund will be made) If the customer elects to accept the unit(s) they understand that there is no refund.

If it does rain the units are still usable. Jump City recommends, that in light rain or showers that most of our units are covered and its fine for kids to jump. If the rain becomes heavy or lightning occurs, have the kids exit the unit and go inside and wait for the rain to quit. The units will accumulate water (it will bubble at the seams, this is normal) so have an adult or teen go inside the unit with a towel and dry out the unit and it's ready for use again. Please leave units inflated until the driver arrives to pick up.

In the event you cancel your event and then wake up on the party day morning and weather looks great you can give Jump City a call to reschedule your inflatable. Since routes are created and trailers are loaded the day prior we will do our best to get your inflatable to you on time and will make sure to keep you up to date on our ETA.