Jump City's Cancellation Policy

24 Hour Risk Free Cancelation

24 Hour Risk-Free Cancellation:

As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method.

Cancellation requests must be made by 11:59 p.m. the day after the order is placed. This means that if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to (763) 355-1023 or via email to Sales@jumpcityindoor.com

24 Hour Risk-Free Cancellation Policy is only available for orders placed online.

Standard Cancelation Policy

In the event of rain Jump City's policy is that a customer can cancel the delivery with no charge. (deposits or any payments are held for one year and can be used on future rentals. No Refund will be made) If the customer elects to accept the unit(s) they understand that there is no refund.

If it does rain the units are still usable. Jump City recommends, that in light rain or showers that most of our units are covered and itââ¢s fine for kids to jump. If the rain becomes heavy or lightning occurs, have the kids exit the unit and go inside and wait for the rain to quit. The units will accumulate water (it will bubble at the seams, this is normal) so have an adult or teen go inside the unit with a towel and dry out the unit and it's ready for use again. Please leave units inflated until the driver arrives to pick up.

In the event you cancel your event and then wake up on the party day morning and weather looks great you can give Jump City a call to reschedule your inflatable. Since routes are created and trailers are loaded the day prior we will do our best to get your inflatable to you on time and will make sure to keep you up to date on our ETA.

Order-by-Date

Order-by-Date

Tents, Tables and Chairs

Tents, Tables and Chairs

Moonwalks

Moonwalks

Slide Combos

Slide Combos

Water Slides

Water Slides

Big Slides

Big Slides

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Obstacle Courses

Extreme Attractions

Extreme Attractions

Games

Games

Interactives

Interactives

Concessions

Concessions

Gel-Blasters

Gel-Blasters

All Items

All Items

Jump City 763-355-1023

Sales@jumpcityindoor.com




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