Frequently Asked Questions

Does the price include set up and delivery?
Yes, although additional fees may apply for areas outside of the Twin Cities. Remember, prices do not include sales tax.
Yes, we offer FREE delivery, set up and take down to the entire Minneapolis & St.Paul Metro Area. See our delivery areas page for details or call for a free quote. 763-355-1023

We offer a full service delivery, set up, take down and pick up of bounce house rentals and event rentals. Delivery and set up is FREE within the entire Minneapolis Metro area. When booking your bounce house rental with us you will be prompted with different delivery options. All of the options below include free delivery of bounce house rentals in Minneapolis and the surrounding areas.

Standard Delivery (Free) – Delivery to your home will be made 12-48 hours before your rental. You will receive a text with our estimated arrival time one day prior to delivery. This option is most common with residential deliveries where you can use the extra time without paying more.

Event Day Delivery ($49) This option is most common with public places that the bounce house can not stay overnight. Delivery as early as 11am. Event day delivery is great for parties with a larger delivery window of at least 3.5 hours.

Expedited Delivery ($79) Commonly used for surprise birthday parties. If you choose your event time from 3pm-5pm we will deliver between 1:30 and 3:00 and pick up between 5:00 and 6:30. This option is required for all park deliveries.

No. The jump should be clean when you get it. Jump City cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Debit Cards, check cards, credit card (Visa, Master Card Discover and American Express), checks from business, schools or churches are accepted. No personal checks.

If the weather turns bad, there is no additional fee to cancel as long as you inform us 24 hours before we set up. If you were required to pay a deposit, the deposit amount will be saved as a rain check available for credit within 1 year, in your name. If you cancel within 24 hours your deposit will be forfited. Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use. Note: Unless, the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than 20 MPH, jumps become unsafe regardless of our tie down methods. If you are concerned, please call our office. 763-355-1023

Yes all orders require a 50% Credit Card deposit. If you would like to cancel your deposit will be a credit with us for 1 year. No refunds are given. If you would like to cancel within 24 hours of your delivery time your deposit will be forfeited as no refunds or credits will be given.

Yes, for all rental equipment it is only 25% more to add a 2nd day.

Debit Cards, check cards, credit card (Visa, Master Card and Discover), checks from business, schools or churches are accepted. No personal checks.

Yes, the contract can be E-Signed as a convenience. Please sign this prior to your delivery as it will make delivery go smoother.

Jump City will set up on most surfaces. Setting up in grass is preferred and free of charge. Setting up on pavement, concrete, turf or indoor requires additional set up items as in sandbags, tarps etc. These charged will be added when you choose your surface setup option. We will never set up on sand, rock or gravel for any reason.

No need to worry! Just E-Sign our rental agreement on your confirmation email. We may delivery the day prior to your event so leave a note on the front door with directions of where you would like the inflatable placed. An extra fee may be charged to come back and move the inflatable

Yes, for all rental equipment it is only 25% more to add a 2nd day to your rental.

We offer a full service delivery, set up, take down and pick up of bounce house rentals and event rentals. Delivery and set up is FREE within the entire Minneapolis Metro area. When booking your bounce house rental with us you will be prompted with different delivery options. All of the options below include free delivery of bounce house rentals in Minneapolis and the surrounding areas.

 

Standard Delivery (Free) – Delivery to your home will be made 12-48 hours before your rental. You will receive a text with our estimated arrival time one day prior to delivery. This option is most common with residential deliveries where you can use the extra time without paying more.

 

Event Day Delivery ($49) This option is most common with public places that the bounce house can not stay overnight. Delivery as early as 11am. Event day delivery is great for parties with a larger delivery window of at least 3.5 hours.

 

Expedited Delivery ($79) Commonly used for surprise birthday parties. If you choose your event time from 3pm-5pm we will deliver between 1:30 and 3:00 and pick up between 5:00 and 6:30. This option is required for all park deliveries.

No – Trained team members need to deliver and pick up the inflatable as these units can weigh hundreds of pounds and need to be secure to the ground properly.

Yes – Choose this delivery surface at checkout

Note – An additional sandbag fee applies for setup on driveways. This fee varies on the type of inflatable you choose. Water inflatables must be placed in grass only.

Driveways must be concrete or asphalt. Jump City will not set up on sand, gravel, or rock.

No – During delivery, the Jump City team will check with you before installing the Inflatable Jumper and even move it to your liking.

 

Note – The customer is NOT ALLOWED to move it at any point.

The customer is held liable for any and all damage to the equipment other than the normal wear and tear. Customer is not liable for previously damaged or faulty equipment. During checkout you are asked if you would like a additional insurance policy for 10% of your total rental costs which will cover any accidental damage except ripped seams from overloaded units.

Yes. Jump City carries a Liability policy. Jump City will not be responsible for any acts of negligence on the part of the customer, their representatives or guests. We require that you monitor and provide your own attendant for the Inflatable at all times. Jump City offers staffing at $25.00 per hour minimum 4 hours. We are fully insured and are occasionally asked to additionally insure parks, churches or businesses. The fee for an additionally insured certificate is $75.00 per certificate we need at least 3 days notice prior to the event to provide the group with a certificate.

Absolutely not! As the residue it leaves behind is very hard to clean off it is not allowed. You may put signs up next to the inflatable on a chair or in the ground. The customer will be charged up to a $100 cleaning fee if this has been used.

Yes, we can run your whole event. Staffing is $42 per hour per attendant with a minimum of 4 hours.

Tipping is very much appreciated but not required. Adding a tip to your invoice when ordering will then be shared with all Jump City employees that do there best to make sure your event goes smoothly, not only your delivery crew. You will have up to 24 hours after your delivery to call and change your tip amount.

If you have any other questions, please feel free to call our office – 763-355-1023